“It’s easy to access information about new features and security updates by searching on ‘Zoom Phone updates.’ With other phone systems I evaluated, information was harder to find and much more limited.” After Wilch did a thorough comparison of options, he presented the data to his firm’s COO/CFO. Wilch discovered other things that he enjoyed about Zoom Phone. “I wanted to see how easy it was for them to learn the Zoom Phone system, so we gave them access, but limited instructions,” said Wilch.”People had no problem figuring out Zoom’s softphone because the interface was so intuitive, and online training was simple to find by just doing a search under ‘Zoom training.’” To test the system’s ease of use, Wilch turned to some of his firm’s power users and more technical people. Since the firm’s attorneys and staff had already been successfully using Zoom Meetings, it was an easy decision to evaluate Zoom Phone. During his research and evaluation of new phone systems, Wilch’s existing relationship with Zoom led him to consider Zoom Phone.
“We weren’t able to deploy phones to our remote users without opening a lot of ports on our firewalls, so we ended up buying a few phone licenses on a different VOIP system.”Īs Wilch looked into other modern phone solutions, he realized that he didn’t want his team to ever have to deal with on-prem systems again. Since the Mitel phone system was outdated, the process to acquire new licenses, get security updates, and deploy new phones took more time than Wilch wanted to spend. Hawley Troxell had been with the same MSP for over 20 years and relied on them to manage their aging Mitel phone system, which was 15 years old. With security, reliability, and simplicity in mind, he knew a change was in order.
Paul Wilch, Hawley Troxell’s IT manager, was tasked with examining the company’s outdated on-prem PBX system that was maintained by a l ocal managed service provider ( MSP). The verdict is in - an aging phone system is out Its l egacy platform was showing its age and was not delivering the level of usability and manageability that was required by a state-of-the-art law firm. The firm employs over 70 attorneys in its Boise, Coeur d’Alene, Idaho Falls, Pocatello, and Reno offices.Īs Hawley Troxell continued to grow and expand its legal practices, it became evident that the firm’s outdated phone system needed some attention. Headquartered in Boise, Hawley Troxell is Idaho’s largest full-service business law firm, serving local and international clients since 1964.
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